[ Overview ] Customization Your Blueprint Voice Capabilities FAQs
Under a Nextworks Voice™ plan, we provide and manage all physical and software telephones at a low, fixed monthly cost. We work with you to design & deliver a complete system to meet the voice communication needs of your organization. Compare us to the competition.
Your business has a huge advantage when working with a local business phone system provider. You receive the attention you need with a quick response. Learn why in our 1-minute video.
Nextworks will deliver up to 3 phones to your work location at no cost and with no obligation. We'll provide a test call-in number including a sample auto-attendant. You can also try our softphone. No sneaky stuff. We promise. We can have a phone on your desk quickly and easily.
Overview [ Customization ] Your Blueprint Voice Capabilities FAQs
We deliver high class business phones with the features you expect: high definition audio, large screen size, bluetooth, wireless, expansion module, and work-from-home capable.
Nextworks Voice works in the office, at home, or on the go. Working remote has never been easier. Utilizing both physical and software phones increases the productivity of your staff.
A softphone is a replacement for a physical desktop phone. Using a softphone allows you separate work from home and increase mobility.
Windows ∷ Mac ∷ iPhone ∷ Android
View your call volume by any number of parameters to help measure the workload of your staff and hold times of your customers. Most of our competition can’t offer this service.
If required, you can record all or some calls to aid with compliance or training. A feature typically only available for large organizations, Nextworks Voice brings this ability to every client.
Monitor and manage live caller activity for your organization from a dashboard. With the aid of this tool you can intercept calls, train new employees, monitor hold times, know who is available, and more.
A Nextworks VoIP engineer will evaluate your ability to host VoIP phones. We will then deliver and install your phones. Because we are local, support is conducted on-site when required. You won't find this ability from national VoIP providers.
Your Nextworks account manager is available to aid and assist with the blueprint of your system. Our client support team is unsurpassed.
Nextworks ensures getting a new voice solution requires minimal effort on your behalf. Once we know your requirements, we will begin setup, record greetings, work with your existing phone company, physically place phones, connect headsets, provide helpsheets and train staff, test, and go live.
More Customization
Targeted Delivery
Better Phones
Greater Capability
Local Support
Utmost Accountability
Overview Customization [ Your Blueprint ] Voice Capabilities FAQs
As your local Business Voice partner, we work together to define a solution that best fits your organization. By initially deploying in a test environment, we can ensure that your staff can become familiar with the new capabilities. Once fine tuning is complete, the new service goes into action.
Working From Home?
For staff working from home, they can be given a physical desk phone in their home office, and/or a softphone can be used on their computer or cell phone. See our article on the dangers of employees ussig their personal phone number for work.
Overview Customization Your Blueprint [ Voice Capabilities ] FAQs
Nextworks Voice is not a shotgun approach to phones as is the case with most other voice providers. No two installations are the same. Your specific requirements are carefully examined. But just as important, we can often suggest possible improvements on how an optimized phone workflow can help your team's performance.
| ASSET | NEXTWORKS VOICE ADVANTAGE |
|---|---|
| Auto Attendant | Menus to guide callers through their options |
| Ring Groups | Ring multiple extensions at once or in line |
| Holding Queues | Diverse options for how callers can wait to speak to an agent |
| Dynamic Workgroups | Staff members can enter or exit ring groups at the push of a button |
| Digital Voicemail Options | Send voicemail to individual or shared mailboxes |
| Follow Me Mobility | Simple sequence to forward calls to your cell phone |
| PC, Mac, or Cell Phone | Take calls from either your desk phone, computer, or smartphone |
| Parking Lots | Place callers into parked positions allowing anyone to pick up |
| Night Mode | Automatic switching to night mode |
| Holiday Mode | Simple push of a button to change to holiday mode |
| Snow Days | Nextworks responds quickly to change your greeting on demand |
| Conferencing | Internal and external conference calling |
| Paging | Page phones or large areas, such as a warehouse |
| Digital Directory | Dial by name for reaching extensions direct |
| Shared Messaging | Voicemails can be shared among a team such as reception or sales |
| Activity Reports | Online charts of caller activity showing volume and focus of calls |
| Custom Messaging | Professionally spoken or AI announcements & hold messages |
| Mobility | Phones work in the office or at home using Ethernet or Wi-Fi |
| Damage Replacement | Damaged phones are replaced next business day |
| 100% VoIP | High definition clear communication |
| Local Support | Nextworks has an average 7-minute response time |
Are you in the service industry with a team of professionals working in the field? Using softphone calls instead of cellphone calls delivers enormous benefits.
Servicing Local Business, Non-Profit, and Local Government in the Greater Portland/Vancouver Area
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Overview Customization Your Blueprint Voice Capabilities [ FAQs ]
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