Under a Nextworks Voice™ plan, we provide and manage all physical and software telephones at a low, fixed monthly cost. We will work with you to design and deliver a complete system to meet the voice communication needs of your organization. Compare us to the competition.
We deliver high class business phones with the features you expect: high definition audio, large screen size, bluetooth, wireless, expansion module, and VPN capable.
Nextworks Voice works in the office, at home, or on the go. Working remote has never been easier. Utilizing both physical or software phones increases productivity of your staff.
A softphone is a replacement for a physical desktop phone. Using a softphone allows you to save space and increase mobility. All that is needed is either a wired or bluetooth headset.
View your call volume by any number of parameters to help measure the workload of your staff and hold time of your customers. Most of our competition can’t.
If required you can record all or some calls to aid with compliance or training. A feature typically only available for large organizations, Nextworks Voice brings this ability to every client.
Monitor and manage live caller activity for your organization from a dashboard. With the aid of the dashboard you can intercept calls, train new employees, monitor hold times, know who is available, and more.
A Nextworks VoIP engineer will evaluate your network's ability to host VoIP phones. We will then deliver and install your phones at your office. Service is also conducted on-site as required.
Your Nextworks account manager is available to aid and assist with the blueprint of your system. Our client support team is unsurpassed.
Nextworks ensures getting a new voice solution requires little effort on your behalf. Once we know your requirements we will begin setup, record greetings, work with the existing phone company, physically place phones, connect headsets, provide helpsheets, test, and go live.
|ASSET||NEXTWORKS VOICE ADVANTAGE|
|Auto Attendant||Menus to guide callers through their options|
|Ring Groups||Ring multiple extensions at once or in line|
|Holding Queues||Diverse options for how callers can wait to speak to an agent|
|Dynamic Workgroups||Staff members can enter or exit ring groups at the push of a button|
|Digital Voicemail Options||Send voicemail to individual or shared mailboxes|
|Follow Me Mobility||Simple sequence to forward calls to your cell phone|
|Desk + Laptop Phone||Ring both your desk phone and your computer|
|Night Mode||Automatic switching to night mode|
|Holiday Mode||Simple push of a button to change to holiday mode|
|Conferencing||Internal and external conference calling|
|Digital Directory||Dial by name for reaching extensions direct|
|Activity Reports||Online charts of caller activity showing volume and focus of calls|
|100% VoIP Services||High definition clear communications|
|Custom Messaging¹||Professional INPHO announcements and hold messages ¹optional|