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MSP DELIVERABLES

MSP
   

YOUR MSP PARTNERSHIP WITH NEXTWORKS

Nextworks provides an alternative to a break/fix IT approach. Under a Managed Services Provider (MSP) agreement, Nextworks deploys a range of processes, capabilities, and functions for the purpose of improving IT operations, normalizing expenses, and streamlining workflow.


Nextworks IT Managed Services  
vCIO (Virtual Chief Information Officer)
We help with top level IT planning & budgeting to help you focus on your core business.
Account Manager Assigned to Your Business
Nextworks assumes responsibility for your IT. We take pride in ownership.
30 Minute Response / 4 Hour Commencement SLA
This is our guarantee, but we almost always do better.
On-Site Checkups
While much can be conducted remotely, a regular on-site presence is often helpful.
Hardware, Software, and Service Expiration Tracking
We track cloud service renewals, equipment warranties, security certificates, etc.


IT Management with Security and Compliance Focus  
Compliance Auditing and Execution
if you are small business with or without industry compliance regulations - we can help.
24x7 Remote Monitoring
We receive an automatic alert if your key systems' health or security are in trouble.
Monthly Report System
Nextworks conducts a proprietary network checklist of active tasks and risk identification.
Virus & Trojan Software Management
Your AV software is properly configured, regularly reviewed, and kept current.
Addition Anti-Spam Security Protection
While Microsoft 365 includes spam filtering, Nextworks provides much more powerful protection.
Licensing Compliance Tracking
We track your licenses for users and devices across your network.


User/Endpoint Management  
Help Desk
We're here when you need us, either remote or on-site.
Monthly Workstation Review, Patch Management, and Tune-Up
Your workstations get a regular maintenance and review.
Virus & Trojan Removal
Despite all the counter measures, malware is sometimes unavoidable.
Vendor Hardware Liaison
If a workstation fails, we'll work with the vendor for warranty support as needed.
Printer and Scanner Management
Nextworks will maintain the network functions and work directly with vendors.
Annual Inventory of Desktops, Laptops, and Devices
You may wish to know the hardware and installed software on each machine.
User Onboarding and Offboarding
We perform routine user audits along with onboarding and offboarding users.


Cloud Services and Server Management  
Local and Cloud Backups and Monitoring
We ensure that your local and cloud server backups are reviewed and healthy.
Integration of Multiple Cloud Providers
As your Virtual CIO, Nextworks can help optimize the compatibility with cloud vendors.
Database Maintenance
We ensure that your databases have proper maintenance plans are being backed up.
Monthly Server Review, Patch Management, and Tune-Up
Your servers get regular maintenance and review. This is a documented process.
Recovery of Server in Case of Failure
If your server fails, we'll stay all night, weekends... as long as it takes.
Periodic Data Recovery Tests
Critical data is restored from backup and tested on a semi-annual basis.
Vendor Software Liaison
Nextworks can be your interface to your critical software vendor. (optional)


Network Management  
Monthly Version Review and Patch Management
Your network hardware receives a regular review for updates and health.
Recovery of Network Equipment in Case of Failure
If your equipment completely fails, we'll stay all night, weekends... as long as it takes.
VPN User and Firewall Management
We perform regular tasks such has adding users to VPNs or updating filters.
Configuration Backups
Nextworks backs up your network configurations, firewall policies, etc.
Internet Provider Liaison
Nextworks manages the relationship with your Internet provider.
Traffic Monitoring
Nextworks monitors the activity and health of core networking equipment.


Nextworks Managed IT Services

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Celebrating our 11th Year Anniversary!