IT Services - MSP Deliverables

YOUR MSP PARTNERSHIP WITH NEXTWORKS

Under a Managed Services Provider (MSP) agreement, Nextworks deploys a range of processes and capabilities for the purpose of improving IT operations, normalizing expenses, and streamlining workflow.

Available plans are:

Cloud & Server Management ESSENTIALS
with Cybersecurity

Managed IT STANDARD
with Cybersecurity

Managed IT PREMIUM
with Cybersecurity + Compliance

Managed IT ENTERPRISE
with Cybersecurity + Compliance Reporting/Monitoring

For monthly rates, refer to our MSP Pricing Calculator.

Nextworks Managed IT Services	Essentials	Standard	Premium	Enterprise
vCIO (Virtual Chief Information Officer) We help with top level IT planning and budgeting to help you focus on your core business.	✓	✓	✓	✓
Account Manager Assigned to Your Business Nextworks assumes responsibility for your IT. We take pride in ownership.	✓	✓	✓	✓
30 Minute Response / 4 Hour Commencement SLA This is our guarantee, but we almost always do better.	✓	✓	✓	✓
On-Site Checkups While much can be conducted remotely, a regular on-site presence is often helpful.	o	✓	✓	✓
Hardware, Software, and Service Expiration Tracking We track service renewals, equipment warranties, security certificates, etc.		✓	✓	✓

Cybersecurity & Compliance	Essentials	Standard	Premium	Enterprise
Cybersecurity Training Your team needs to be aware of cybersecurity threats. We can provide online training.	✓	✓	✓	✓
Email Security for Microsoft 365 We manage and deploy policies providing an extra layer of email protection.	✓	✓	✓	✓
Additional Anti-Spam Security Protection While Microsoft 365 includes spam filtering, Nextworks provides much more powerful protection.	✓	✓	✓	✓
2FA and Geoblocking Management and Reviews We audit your MFA/2FA compliance and manage permissions for remove access outside of the US.	✓	✓	✓	✓
Endpoint Protection Software Management Security software is properly configured, regularly reviewed, and kept current.	o	✓	✓	✓
24x7 Remote Monitoring We receive an automatic alert if your key systems' health or security are in trouble.		✓	✓	✓
Monthly Report System Nextworks conducts a proprietary network checklist of active tasks and risk identification.		✓	✓	✓
Compliance Auditing and Execution (HIPAA, SEC, CJIS, etc.) if you are small business with or without industry compliance regulations - we can help.			✓	✓
ISO 27001 Compliance We coordinate with your auditor to identify and implement IT security requirements for your ISO certification.				✓
10+ Year Email Retention and Data Governance Email, Teams, and other communications are archived and searchable, even if deleted, or are for past employees.				✓

User & Endpoint Management	Essentials	Standard	Premium	Enterprise
Help Desk We're here when you need us, either remote or on-site.	o	✓	✓	✓
User Onboarding and Offboarding We perform routine user audits along with onboarding and offboarding users.	o	✓	✓	✓
Printer and Scanner Management Nextworks will maintain the network functions and work directly with vendors.	o	✓	✓	✓
Virus and Malware Removal Despite all the counter measures, malware is sometimes unavoidable.	o	✓	✓	✓
Vendor Hardware Liaison If a workstation fails, we'll work with the vendor for warranty support as needed.	o	✓	✓	✓
Monthly Workstation Review, Patch Management, and Tune-Up Your workstations get a regular maintenance and review.		✓	✓	✓
Annual Inventory of Desktops, Laptops, and Devices You may wish to know the hardware and installed software on each machine.		✓	✓	✓

Cloud Services & Server Management	Essentials	Standard	Premium	Enterprise
Local and Cloud Backups and Monitoring We ensure that your local and cloud server backups are reviewed and healthy.	✓	✓	✓	✓
Integration of Multiple Cloud Providers As your Virtual CIO, Nextworks can help optimize the compatibility with cloud vendors.	✓	✓	✓	✓
Microsoft 365 Best Practice Setup and Monitoring Nextworks monitors activity, health, and security of core 365 functions.	✓	✓	✓	✓
Database Maintenance We ensure that your databases have proper maintenance plans are being backed up.	✓	✓	✓	✓
Monthly Server Review, Patch Management, and Tune-Up Your servers get regular maintenance and review. This is a documented process.	✓	✓	✓	✓
Licensing Management & Tracking We track your cloud licenses for users and devices across your network.	✓	✓	✓	✓
Recovery of Server in Case of Failure If your server fails, we'll stay all night, weekends... as long as it takes.	✓	✓	✓	✓
Periodic Data Recovery Tests Critical data is restored from backup and tested on a semi-annual basis.	o	✓	✓	✓
Vendor Software Liaison Nextworks can be your interface to your critical software vendor.		o	o	o

Network Management	Essentials	Standard	Premium	Enterprise
Monthly Version Review and Patch Management Your network hardware receives a regular review for updates and health.	✓	✓	✓	✓
Configuration Backups Nextworks backs up your network configurations, firewall policies, etc.	✓	✓	✓	✓
Traffic Monitoring Nextworks monitors the activity and health of core networking equipment.	✓	✓	✓	✓
Recovery of Network Equipment in Case of Failure If your equipment completely fails, we'll stay all night, weekends... as long as it takes.	o	✓	✓	✓
VPN User and Firewall Management We perform regular tasks such as adding users to VPNs or updating filters.	o	✓	✓	✓
Internet Service Provider and Telco Liaison Nextworks manages the relationship with your Internet provider and telephone company.	o	✓	✓	✓

o — Billable hourly. 4-hour SLA is not included.

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MSP DELIVERABLES

YOUR MSP PARTNERSHIP WITH NEXTWORKS